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How Web Design Front End Improves Customer Satisfaction

Remember, customers are the backbone of your business.

Photo by cottonbro on Pexels

We are currently living in a digital era where most business transactions are taking place online. This digitisation of businesses has seen many companies strive to come up with user-friendly websites for their customers. However, not all companies have managed to adopt this competitive strategy. Those who have managed to implement front end web design for their businesses have witnessed an increase in customer satisfaction levels. Generally, front end website designing revolves around tailoring your website to meet your target group’s expectations, mostly the clients. 

If you are wondering how to improve customer satisfaction using front end website design techniques, read on to get all the information you need.

How Does Front End Website Design Improve Customer Satisfaction?

Outlined below are some of the ways through which front end website design improves customer satisfaction.

Optimising Appearance

The first appearance of your website creates either a positive or negative impression on your clients. Through front end design, the website designer incorporates features such as catchy images, appealing and readable fonts, and responsive design to ensure that your site meets your customer’s needs. These features serve to see that your website is appealing to the customers. Appearance and customer satisfaction are directly linked. For example, a responsive website that opens easily regardless of the browser or gadget in use plays a great role in boosting the user experience and satisfaction. This means that your customers can view your website conveniently on the go using their phones or tablets.

Strengthening Your Brand

Online business requires you to genuinely inspire your target audience’s emotions in a similar way to what you would have done in face-to-face communication. Impacting emotions online is generally a difficult task, but it can be easy if your website does the job for you. To achieve this, you need to use front end website designing techniques that strengthen your design and brand. These techniques include consistent logo images, fonts and colour.

Additionally, if you want to create meaningful content for your website, do not lay focus only on blog posts and product descriptions. Remember that images, fonts and colours speak a lot to your customers and potential clients. The consistent brand design builds customers’ trust in your website. Instead of boring blocks of text, you can incorporate some catchy images and fonts in between paragraphs to break the monotony.

Maximising the use of stellar content to boost customer experience (CX)

Although the information or content you share on your website is important, its format to matters. The format in which your content appears to clients may prompt them to leave your page or continue browsing through it. With the help of a website designer, it is vital to address issues such as; Is your content easy to find? Is your content readable? Are the images, graphics and videos in line with the written content? The issues mentioned above help in determining the value of your stellar content to clients. Therefore, the website designer should use coding languages that convert easily on the user’s browser. For example, most customers prefer a website where they can easily convert an ASPX file to PDF using an open-source library for readability purposes. Ease of leveraging stellar content is known to boost user experience and satisfaction.


Remember that customers are the backbone of your business. Therefore, you should always keep their needs in mind when designing a website. An appealing front end website design for your company has a significant impact on boosting customer satisfaction. To keep up in today’s competitive market, ensure that your site is accessible, easy to navigate, and user friendly.

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Emily Lamp
Written By

Emily Lamp is a professional writer, working closely with many aspiring thinkers and entrepreneurs from various companies. She is also interested in technology, business growth and self-improvement. Follow her on Twitter.

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