In a strategic move set to further solidify its leadership in the customer experience (CX) sector, Zendesk, the global frontrunner in AI-powered CX solutions, has announced the appointment of Lila Tretikov to its Board of Directors. Tretikov, renowned for her deep expertise in AI and her ability to navigate transformative technological shifts, brings a wealth of experience and strategic insight to Zendesk at a time when AI’s role in customer service is more crucial than ever.
Lila Tretikov, currently a Partner and Head of AI Strategy at New Enterprise Associates, previously held the position of Deputy Chief Technology Officer at Microsoft. Her career is a testament to her exceptional skill in leading interdisciplinary teams to tackle some of the world’s most complex challenges, empowering humanity through cutting-edge technology. Tretikov’s extensive experience spans over two decades, encompassing AI, renewable energy, and CRM. She has served on numerous international public and private boards, including those of Volvo Cars, Xylem, and Sophia Genetics.
Tretikov’s appointment aligns with Zendesk’s ongoing commitment to delivering the industry’s most robust AI Agents, supported by 100 percent quality assurance and workforce engagement management. The company’s CEO, Tom Eggemeier, expressed his enthusiasm about the addition, stating, “Zendesk AI is the only AI solution purpose-built for human connection. With AI sitting at the core of our offering, we can connect and orchestrate every part of the service experience, building trust in this powerful technology without sacrificing quality or security. Lila’s expertise is critical and only going to ensure we make the experience of using our AI products better for our customers.”
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Tretikov herself echoed the sentiment, highlighting her excitement about joining Zendesk during a period of significant opportunity. “I am excited to join Zendesk at this time of immense opportunity to help every company raise the bar on customer experience and to bring their culture to every customer interaction,” said Tretikov. “Zendesk’s focus on helping its customers leverage the best of AI and stay ahead of its developments is inspiring.”
This new role at Zendesk adds to Tretikov’s illustrious career, which includes advisory positions with the United Nations on innovation and board memberships across diverse industries and geographies. She is also a recognized World Economic Forum Young Global Leader and has been named one of Forbes’ World’s 100 Most Powerful Women.
Zendesk, through its advanced AI technology, continues to set the standard in customer experience management. With the addition of Tretikov’s visionary leadership, the company is poised to expand its influence and capabilities in providing unparalleled customer service solutions. For more information about Zendesk’s leadership and the Board of Directors, please visit Zendesk Management Team.
About Zendesk
Zendesk is dedicated to empowering every person on the planet with exceptional service experiences. As the global leader in customer experience solutions, we seamlessly integrate AI agents, workflow automation, and human expertise to enhance both customer and employee interactions. Our cutting-edge software and deep industry knowledge enable businesses to boost customer loyalty, increase revenue, and reduce operational costs. Discover more at www.zendesk.com.
