Singapore, September 4, 2024 – Freshworks Inc. (NASDAQ: FRSH) has announced the appointment of Murali Swaminathan as its new Chief Technology Officer (CTO). Swaminathan, an industry veteran with over 30 years of experience, will oversee Freshworks’ global engineering and architecture teams, steering the company’s technology roadmap and strategy.
As CTO, Swaminathan will play a crucial role in enhancing Freshworks’ customer and employee experience solutions, which continue to drive business value for mid-market and enterprise clients. He joins the executive leadership team and will report directly to Dennis Woodside, Freshworks’ Chief Executive Officer and President.
A Proven Leader in Technology
Swaminathan brings a wealth of knowledge from his previous role as Vice President of Engineering at ServiceNow, where he led the development of IT Service Management and Strategic Portfolio Management products. These flagship products have generated significant revenue and are widely adopted by large enterprises globally.
“I’m thrilled to welcome Murali to our team of highly talented engineers,” said Dennis Woodside. “Murali’s experience aligns exceptionally well with our commitment to deliver products that provide rapid impact and real returns on AI investment. His leadership in employee experience is particularly valuable as we become the platform of choice for enabling mid-market and enterprise customers to compete at global scale.”
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A Vision for Growth and Innovation
Before joining ServiceNow, Swaminathan held senior positions at Recommind (now OpenText) and CA Technologies (now part of Broadcom Inc.). He earned his master’s degree in Software Engineering Management from Carnegie Mellon University and a bachelor’s degree in Electronics and Instrumentation from Annamalai University, India.
“It’s an incredible time to be joining this team as we grow to become a multi-billion dollar software company,” said Murali. “Our talented global engineering and architecture teams are pivotal to meeting this goal, and I look forward to working with them to continue driving innovation and delivering exceptional products that meet the evolving needs of our customers.”
Commitment to Customer and Employee Experience
Freshworks Inc. continues to make waves as a global leader in AI-powered customer and employee experience solutions. Headquartered in San Mateo, California, the company serves over 68,000 customers, including notable names like American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.
Freshworks remains dedicated to its mission of creating happier customers and more productive employees by delivering technology solutions that increase efficiency and engagement for businesses of all sizes.
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