Singapore, Sept. 25, 2024 – GoTo Group (“GoTo”), the largest digital ecosystem in Indonesia, has joined forces with Google Cloud to introduce ‘Dira,’ a groundbreaking AI voice assistant that sets a new standard for fintech innovation in Indonesia. This strategic partnership signifies GoTo’s commitment to harnessing advanced AI technologies to enhance user experiences and empower the digital economy.
Dira: AI-Powered Convenience for GoPay Users
The collaboration between GoTo and Google Cloud is centered around Dira, an AI-based voice assistant that operates within the GoPay app, leveraging Google Cloud’s generative AI (gen AI) technologies. Dira uses a combination of Vertex AI, speech-to-text AI, and the Gemini 1.5 Flash large language model to seamlessly assist users in finding and accessing features in the GoPay app with simple voice commands.
Uniquely, Dira understands Bahasa Indonesia, making it the first voice assistant in the rapidly expanding Indonesian fintech industry to support the national language. This inclusivity reflects GoTo’s dedication to developing AI-based solutions that cater to local needs, offering a more accessible and user-friendly experience.
Hans Patuwo, Chief Operating Officer, GoTo Group, emphasized: “Developing AI-based solutions is a part of GoTo’s commitment to addressing local challenges through world-class technology. Dira’s support of Bahasa Indonesia makes it substantially simpler for our users to discover and access financial services within the GoPay app. This is particularly beneficial for users who prefer a hands-free experience or enjoy speaking to the app to get things done. We are delighted to collaborate with Google Cloud, as we aim to drive Indonesia’s digital economy by ensuring that the latest technologies are widely available to people throughout the country.”
Key Features of Dira Powered by Gemini 1.5 Flash
The integration of Gemini 1.5 Flash has endowed Dira with several groundbreaking capabilities:
1. Multilingual Accessibility
Dira leverages the Gemini 1.5 Flash’s native support for Bahasa Indonesia alongside Google Cloud’s speech-to-text API. This feature makes financial services more accessible to a broader range of users, catering to Indonesia’s diverse population.
2. Exceptional Scale and Speed
Thanks to the Gemini 1.5 Flash, Dira is prepared to roll out across millions of GoPay users in Indonesia without compromising performance or responsiveness. This ensures a seamless user experience, even as the platform scales.
3. Enhanced Accuracy and Optimization
Dira offers an accurate and seamless experience for GoTo users, while the AI technology enables continuous operational optimization, providing a smarter and more efficient user journey within the GoPay app.
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Mark Micallef, Managing Director, Southeast Asia, Google Cloud, shared his thoughts on the collaboration: “To meet the needs of customers and communities anywhere in Southeast Asia, gen AI solutions must be able to understand the local language and operate at scale without any drop in efficiency. Dira demonstrates how Gemini 1.5 Flash’s combination of low latency, cost efficiency, and complex contextual understanding across multiple languages can create substantial value in Indonesia. It also highlights how GoTo continues to exercise laudable agility and ingenuity in driving AI innovation and tackling the challenge of digital economy access throughout the region.”
About GoTo Group
GoTo Group is Indonesia’s largest digital ecosystem, dedicated to ’empowering progress’ through technology infrastructure and solutions that facilitate access to the digital economy. Their diverse ecosystem encompasses services such as mobility, food delivery, groceries, logistics, payments, financial services, and technology solutions for merchants, alongside e-commerce through Tokopedia and banking via a partnership with Bank Jago.
About Google Cloud
Google Cloud stands as a pioneering AI, infrastructure, developer, data, security, and collaboration platform for the digital age. Its integrated and optimized AI stack, featuring planet-scale infrastructure, custom-built chips, generative AI models, and development platform, helps organizations transform across more than 200 countries and territories worldwide.
