Charting a revolutionary approach to customer service with GenAI
Customers will not hesitate to take their business elsewhere if brands fail…
Southeast Asia’s Customer Service Woes: A Deep Dive into Consumer Discontent and the Path Forward
Recent research has shed light on a concerning trend in Southeast Asia,…
Changi Airport’s Prestigious Annual Awards: A Celebration of Unmatched Service Excellence
Changi Airport recently held its Annual Airport Celebration, a magnificent ceremony that…
Salesforce Unveils Groundbreaking Enhancements to Einstein 1 Platform
Salesforce has recently announced substantial updates to its Einstein 1 Platform, marking…
AI Revolution in ASEAN: Salesforce Executives Forecast 2024’s Business Landscape
The Dawn of AI-Powered Growth in ASEAN 2023 marks a significant milestone…
Pos Malaysia Unveils New Retail Store in Kuala Lumpur, Expanding Services
Pos Malaysia, the nation's leading postal and parcel service provider, has marked…
Oracle Unveils Groundbreaking AI-Enhanced Customer Experience Suite
In a game-changing move, Oracle has supercharged its Fusion Cloud Customer Experience…
Sendbird Launches Pioneering Salesforce Connector with Groundbreaking SmartAssistant
Innovative Connector Transforms Customer Service Sendbird, the trailblazing communications API platform catering…
Home Credit Indonesia Teams Up with FPT Smart Cloud in Game-Changing AI Partnership
In a landmark move within the finance industry, Home Credit Indonesia, a…
Transforming Commerce: Meta, Sa Sa, & Vita Green Share Their Journey With WhatsApp Marketing Via Omnichat
At the recently concluded "Future Commerce Summit cum New Product Launch," Omnichat, an…
Should You Rebuild Your Customer Service Platform?
This is how we dived into client portals When our business started…
