KUALA LUMPUR, 3 December 2024 – In response to the severe flooding ravaging the East Coast region of Malaysia, Zurich Malaysia has launched a comprehensive support initiative to provide immediate assistance to those impacted. The company’s Flood Aid Vehicles have been deployed to key flood-prone areas to offer fast and efficient claims support, ensuring that affected individuals and businesses can recover with minimal delay.
This timely intervention is part of Zurich Malaysia’s ongoing commitment to assist its customers in times of crisis, with special provisions in place to expedite the processing of claims for flood victims.
Key Features of Zurich Malaysia’s Flood Aid Assistance
Zurich Malaysia’s claims support has been designed for efficiency and convenience, with several key benefits tailored to help flood-affected customers recover quickly:
- Faster Claims Processing: Customers can expect expedited claims for non-motor-related damages, with claims up to RM50,000 processed swiftly.
- Quick Payments: Zurich Malaysia promises to deliver private claims within five working days, while commercial claims will receive interim payments within 14 working days.
- Simplified Documentation: To speed up the claims process, certain documents required for submission will be waived.
The company’s flood relief operations aim to minimize disruption and ensure that customers’ needs are met as swiftly as possible.
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How to Access Zurich Malaysia’s Flood Aid Assistance
Zurich Malaysia has made several channels available for affected customers to get in touch and file claims:
- Zurich Call Centre: Customers can reach out to 1-300-888-622 (Mon-Fri, 8:30 am – 5:15 pm)
- Email: For queries, email the call centre at callcentre@zurich.com.my
- Customer Portal: Access the claims portal at www.myzurichlife.com.my
- Zurich Roadside Assistance (24/7): Available at 1-300-88-5566 or via WhatsApp at +603-7989 0345 for WhatsApp chat and local calls.
- Motor Claims: For motor-related claims, customers can visit Zurich’s panel workshops or any nearest branch. A full list of locations can be found on Zurich’s website.
Zurich Malaysia remains steadfast in its mission to support customers during the ongoing flood crisis. “Zurich Malaysia remains committed to supporting our affected customers during this challenging time and ensuring timely assistance to help them recover as quickly as possible,” said a company spokesperson.
About Zurich Malaysia
Zurich Malaysia refers to the subsidiaries of Zurich Insurance Group (Zurich) operating within Malaysia, which include Zurich General Insurance Malaysia Berhad, Zurich Life Insurance Malaysia Berhad, Zurich General Takaful Malaysia Berhad, and Zurich Takaful Malaysia Berhad. The company offers a wide range of comprehensive insurance and takaful solutions, designed to protect individuals, businesses, and their assets against risks. Zurich Malaysia boasts an integrated network of branches across major cities in the country, with dedicated channels to serve customer needs.
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